A senior business leader with solid record of leading top performing business units and producing results that have positive impact on the bottom line and customer experience. Diverse worldwide management and operations expertise within financial services, insurance and pharmaceutical sectors. He is a sought-after presenter on topics such as striving for operational excellence, customer engagement and the power of unified data and analytics. Mr. Keenan has been honored by the Philadelphia Direct Marketing Association (PDMA) and the Canadian Direct Marketing Associations (CDMA) for his marketing and operational excellence along with numerous Bristol-Myers Squibb recognitions.