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Tuesday, June 26 • 2:00pm - 3:15pm
#257: Globalizing and Regionalizing Medical Information Contact Centers

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Component Type: Session
Level: Intermediate
CE: ACPE 1.25 Knowledge UAN: 0286-0000-18-593-L04-P; CME 1.25; IACET 1.25; RN 1.25

This sessions will discuss how globalization of medical contact centers continues to be a focus and a critical investment across the industry. Medical information professionals working with emerging markets have a challenging task of providing consistent scientific information and quality of service to all regions. However, globalization of any service cannot be successful without a well-organized strategic plan and understanding of potential risks.

Learning Objectives

Describe structural approach that differentiates global and local contact centers; Identify the expertise required for a compliant medical information management system; Discuss the methodology to take into account the variance in linguistic and operational coverage.


Christopher J Keenan


Globalizing and Regionalizing Medical Information Contact Centers
Christopher J Keenan

Globalizing and Regionalizing Medical Information Contact Centers
Philippe Sorel Takam

Regionalizing Medical Information: Bringing Global Standards to Regional Needs
Sabine Lischka-Wittmann, DrSc

avatar for Christopher Keenan

Christopher Keenan

Head, Worldwide Medical Customer Engagement, Bristol-Myers Squibb
A senior business leader with solid record of leading top performing business units and producing results that have positive impact on the bottom line and customer experience. Diverse worldwide management and operations expertise within financial services, insurance and pharmaceutical... Read More →
avatar for Sabine Lischka-Wittmann

Sabine Lischka-Wittmann

Director Medical Information Europe, Lilly Deutschland GmbH
Sabine Lischka-Wittmann, PhD is currently the European Medical Information Director for Eli Lilly & Company. She was previously the Senior Manager of the Medical Information and Medical Liaisons teams in Germany. Sabine is a highly experienced Medical Information manager: she has... Read More →
avatar for Philippe Sorel Takam

Philippe Sorel Takam

Global Director, Head of Medical Information, PrimeVigilance Ltd
Phil is a time-honoured healthcare professional and holds a Doctorate in Pharmacy (Pharm.D.), a Master Degree in Pharmaceutical Science and three Post-Graduate Diplomas in Medicines Information, Patient’s Clinical Management and Business Administration. Throughout his professional... Read More →

Tuesday June 26, 2018 2:00pm - 3:15pm EDT
Room 209 Boston Convention and Exhibition Center 415 Summer Street, Boston, MA 02210 USA
  04: MedAffairs-SciComm, Session