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Tuesday, June 26 • 10:30am - 11:45am
#235: The Adventures of Patient Experience in Drug Development

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Component Type: Session
Level: Intermediate
CE: ACPE 1.25 Knowledge UAN: 0286-0000-18-579-L04-P; CME 1.25; IACET 1.25; PDU 1.25 PMI 2166-000223; RN 1.25

Sponsors constantly brainstorm ways to become more customer centric. This session presents an overview of the clinical trial experience methods created to capture and improve the experiences of patients and sites in clinical studies.

Learning Objectives

Identify areas of importance and specific pain points for patients and site personnel within the experience maps; Describe ways in which clinical trial teams can use the knowledge from the maps and other examples to make future clinical trials more customer centric; Discuss what project/program managers can do to enable trial designs that improve site, investigator, and patient experiences.


Abby Jeske, PharmD


Mapping the Patient and Site Experience During a Clinical Trial
Abby Jeske, PharmD

How Patient Advisory Boards Can Help Teams Elicit Feedback
Tanja Keiper, DrSc

Patient Perspective
T.J. Sharpe, PMP

avatar for Abby Jeske

Abby Jeske

Clinical Project Manager, Eli Lilly and Company
Former Clinical Research Coordinator at a CRO that specialized in PI and PII PK/PD and dermatology trials. Received a PharmD from Samford University in Birmingham, AL. Currently working at Eli Lilly and Company as a Clinical Project Management Consultant supporting Early Phase Oncology... Read More →
avatar for Tanja Keiper

Tanja Keiper

Director, GCO Clinical Applications & Innovation, Merck KGaA
Tanja Keiper, molecular biologist by training, holds a doctoral thesis in internal medicine and is since 2005 working in the healthcare industry in various positions in R&D. She joined Merck KGaA in 2007 and is since 2014 member of Global Clinical Operations External Innovation/Clinical... Read More →
avatar for T.J. Sharpe

T.J. Sharpe

Patient Advocate, Starfish Harbor LLC
T.J. Sharpe is a Stage IV melanoma patient who shares his journey through cancer in his Patient #1 Blog.  He was diagnosed in August 2012 with metastatic melanoma, weeks after his second child was born. He has undergone six surgeries and four immunotherapy treatments over two different... Read More →

Tuesday June 26, 2018 10:30am - 11:45am EDT
Room 252AB Boston Convention and Exhibition Center 415 Summer Street, Boston, MA 02210 USA
  07: ProjMgt-StrategicPlanning, Session